Shipping and Collection
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Click & Collect
Free Click and Collect is available on all orders.
You will receive an email when your order is ready to collect. Please bring your confirmation email with you along with your ID. To avoid disappointment, please do not attempt to collect your order until you have received an email confirming your order is ready to collect. If you can’t pick up your order straight away, Click and Collect orders will be held for up to 28 days.
Collect your item from Hawthorn Arts Centre
360 Burwood Road, Hawthorn
Monday - Friday 9 am - 5 pm
Saturday 12 pm - 4 pm
Processing Times & Order Details
PLEASE NOTE: Delays may be experienced due to COVID-19 impacting delivery services.
All orders will be processed within 3 business days of the order being entered into our system (excluding public holidays & weekends). Mastercard and Visa credit cards are accepted. We do not accept AMEX. From time of order processing, please allow 10 business days for Australian postage keeping in mind that during high volume periods delays may be encountered. International shipping is unavailable at this time.
Shipping Costs
Shipping is charged at Australia Post Express Post parcel rates and is automatically calculated at checkout. Postage is calculated based on the total weight of the order. International shipping is unavailable at this time.
Please note artworks are only available for Click and Collect.
| Up to 500g | $11.95 |
| 500g to 1kg | $15.70 |
| 1kg to 3kg | $19.35 |
| 3kg to 5kg | $25.50 |
| 5kg and over | available for Click and Collect only |
| All artworks | available for Click and Collect only |
Order Support
Items are packaged to arrive safely. In the unlikely event of an item arriving damaged please contact us within 14 days of receipt of goods.
Returns and refunds are not available for change of mind. Please check your shopping cart carefully before finalising your payment.
All prices are in Australian dollars with GST included unless otherwise indicated. In addition to the value of an item, other fees may apply depending on method of payment and delivery including credit card surcharge and/or postage and handling. Prices are subject to change without notice, including freight options. All items remain the property of Boroondara City Council until paid for in full. Please retain your receipt as proof of purchase and for collection via Click and Collect.